IT SUPPORT GROUP

This group provides help for members regarding computers, tablets or smartphones.

Group Contact: computerhelp.iu3a@gmail.com (click to contact)
When

Currently due to Covid, physical meetings will not be possible but the group will function through emails and Zoom sessions. First and third Tuesdays of every month. See programme dates below.
Where

'Virtually'

Background
iU3A has had a group of members who have helped other members with their queries or problems with their computers, tablets or smartphones. Previously this has included drop-in help sessions. It is hoped that the support function can be extended through this group.

If you want to offer your help in answering member queries please use the above contact link. We are well supported on the Microsoft side but could do with more help from someone with good experience with Apple products.

Our Services
Using a computerFirstly our drop-in help sessions: these are a regular feature in iU3A now and allow iU3A members with any query they have regarding their computers, tablets or smartphones to drop in and receive guidance from other iU3A members. With this cross-learning and the use of Google search or equivalent we hope to solve most problems. We have converted these to Zoom drop-in sessions now. See the dates of these below.

Secondly our Helpline: if you can't make the drop-in sessions or need a quicker service then for any help with your computer, tablet or smartphone you could try our helpline. We will share out the issues raised between our iU3A experts and hopefully solve your issue. See contact details below.

Thirdly tutorials: we have developed tutorials on some points raised previously by members. You can see these below. We also hold classroom-style events (currently suspended) where we cover a variety of specific topics. These are presented from a 'no-knowledge' level to a more advanced level.

Queries, Tips and Tutorials
If you have a problem or a general inquiry
with your computer, tablet or smartphone and you need a bit of help, then you could try our helpline. Send your query with details to computerhelp.iu3a@gmail.com. We will then contact you and try to assist and resolve any issue.

If it is a specific query regarding the use of Zoom then contact Vivek on: coursecoordinator.iu3a@gmail.com

We hope to publish here some helpful guidance on common problem areas. Here are some first ones:
 
01. Mailto Protocols
02. Cloud Storage
03. Beacon Membership System
04. Links
05. Cookies, Cut & Paste, Backups

We also have a general tutorial covering above here.

London Region have produced some Zoom guides. These are visible here:
SPG009-Zoom Guide for Hosts
SPG010-Zoom Guide for Participants

In addition to the two SPGs on Zoom above for further guidance see here: Zoom Tutorial

If you are looking for something different you might find this a useful source (but some of the Guides may be out of date):
Ravenshead U3A IT Guides

Tips: via the Bulletin we'll sometimes issue tips or advice on things to do with computers. Such as how to tell if it's a scam: take the test here.

Programme

We hope to resume our physical drop-in sessions once the Covid pandemic is behind us. But in the meantime we will be doing Zoom sessions. Dates for these are as follows; all will start at 3.00pm. The Zoom links will be sent out in the Bulletins.
Every month on Tuesdays:

2020
  • 01 December
  • 15 December

2021

  • 19 January
  • 02 February
  • 16 February
  • 02 March
  • 16 March
  • 06 April
  • 20 April
  • 04 May
  • 18 May
 

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